Return Policy

At Del Sol Furniture, we strive to provide our customers with the highest quality furniture and exceptional customer service. We understand that sometimes circumstances may arise where a refund is necessary. Please carefully read and understand our refund policy outlined below.

Approval of Refunds: All refund requests are subject to approval by Del Sol Furniture. We reserve the right to determine eligibility for refunds based on the condition and circumstances of the returned items.

Restocking Fee: If a refund is approved, a restocking fee of 35% of the original purchase price will be applied. This fee helps cover the costs associated with handling, inspecting, and restocking the returned item.

Original Packaging: To be eligible for a refund, the returned item must be in its original packaging. This includes all original boxes, protective materials, accessories, and any other components that were included with the item at the time of purchase. It is essential to take proper care when opening and assembling the furniture to ensure it can be returned in its original packaging.

Inspection of Returned Items: Upon receiving the returned item, our team will carefully inspect it to verify that it meets the eligibility criteria for a refund. The item should be in like-new condition, free from any damages, stains, scratches, or signs of use that exceed normal wear and tear.

Non-Refundable Items: Certain items are not eligible for refunds. These include customized or personalized furniture, mattresses, clearance items, and any products marked as "final sale." Additionally, delivery and assembly fees are non-refundable.

Refund Method: Approved refunds will be processed using the same payment method used for the original purchase. If the original payment method is not available or the purchase was made through cash, an alternative refund method may be offered at the discretion of Del Sol Furniture.

Timeframe for Refunds: Once the returned item has been inspected and approved, the refund process will be initiated promptly. Please allow for a reasonable processing time, usually within 7-10 Business Days from the date of approval, for the refund to be credited back to your account.

Return Shipping:

a) Self-Return:

If you prefer to return the furniture item yourself, you may do so by scheduling an appointment with our customer support team. Please contact us first to arrange a convenient time for the return. When returning the item, please ensure it is in its original packaging and meets the eligibility criteria mentioned in our refund policy.

b) Shipping Through Furniture Store:

If you require shipping assistance through Del Sol Furniture, we can arrange the return shipping for you. However, please note that there will be a shipping fee associated with this service. The minimum shipping fee will be $80, but the final cost may vary depending on the size, weight, and destination of the item. The exact shipping fee will be determined based on the specific circumstances of your return. Please contact our customer support team to discuss the shipping arrangements and obtain an accurate cost estimate.

Damaged or Defective Items: In the event that the furniture item is received in a damaged or defective condition, please contact our customer support team immediately. We will work diligently to resolve the issue by offering a replacement, repair, or refund, depending on the situation.

Exceptions and Changes: Del Sol Furniture reserves the right to modify, amend, or make exceptions to this refund policy at its discretion. Any updates or changes to the policy will be communicated through our official website or provided upon request.

Cancellations: If you wish to cancel an order after it’s been placed, please contact support. Any and all cancelations are subject to a minimum cancellation fee of 15%. All cancelations must be approved. Special items, custom orders, clearance items, and not only limited-to sale items are non-refundable and will not be approved for cancellation.

Delivery Policy:

Please review our delivery policy outlined below to ensure a smooth and successful delivery process:

Scheduling and Confirmation: All deliveries are scheduled and confirmed with customers in advance. Once your order is ready for delivery, our customer support team will contact you to arrange a convenient delivery appointment. We will confirm the date, time, and location of the delivery during this process.

Rescheduling: If you need to reschedule your delivery appointment, we kindly request that you notify us at least 24 hours before the scheduled delivery time. This allows us to adjust our delivery schedule accordingly. Failure to provide the required notice may result in a redelivery fee of $80, including if the furniture has already been loaded onto the delivery truck.

Furniture Accessibility: It is essential to ensure that the furniture can fit through all parts of your home, including doorways, hallways, staircases, and elevators. Please measure these areas and compare them to the dimensions of the furniture you have purchased to avoid any potential difficulties during delivery. If the furniture cannot be delivered due to size constraints, additional fees may apply, and alternative delivery options will be discussed with you.

Presence of an Adult: For the successful completion of the delivery, there must be a responsible individual aged 18 years or older present at the delivery location. This person will be required to sign for the receipt of the furniture and provide any necessary instructions or access information for our delivery team.

Delivery Instructions: If there are any specific instructions or requirements for the delivery team to access your location (e.g., gated community, security code, specific entry instructions), please notify us in advance. It is crucial to provide accurate and detailed instructions to avoid any delays or difficulties during the delivery process. Failure to provide necessary information resulting in the inability to complete the delivery may result in a redelivery fee being charged.

Clean and Cleared Room(s): To facilitate a smooth delivery process, we kindly request that the room(s) where the furniture will be placed are clean and cleared prior to our delivery team's arrival. Please ensure that any existing furniture, decorations, or obstacles are removed to make way for the new items. This allows our delivery team to efficiently and safely install the furniture without any obstructions. Failure to have the room(s) clean and cleared may result in a rescheduled delivery and a potential redelivery fee.

Service: Del Sol Furniture retains the authority to arrange a technician's visit for rectifying any imperfections observed during the delivery process. Customers are required to report any damages to our Customer Care within one (1) day after delivery, accompanied by clear photographs for facilitating suitable services. For minor damages, we may offer in-home repair service by a skilled technician. To reach our Customer Care department, kindly call (702) 399-5354.