Delivery Policy:

Please review our delivery policy outlined below to ensure a smooth and successful delivery process:

Scheduling and Confirmation: All deliveries are scheduled and confirmed with customers in advance. Once your order is placed, our customer support team will contact you quickly to arrange a convenient delivery appointment. We will confirm the date, time, and location of the delivery during this process.

Rescheduling: If you need to reschedule your delivery appointment, we kindly request that you notify us at least 24 hours before the scheduled delivery time. This allows us to adjust our delivery schedule accordingly. Failure to provide the required notice may result in a redelivery fee of $80, including if the furniture has already been loaded onto the delivery truck.

Furniture Accessibility: It is essential to ensure that the furniture can fit through all parts of your home, including doorways, hallways, staircases, and elevators. Please measure these areas and compare them to the dimensions of the furniture you have purchased to avoid any potential difficulties during delivery. If the furniture cannot be delivered due to size constraints, additional fees may apply, and alternative delivery options will be discussed with you.

Presence of an Adult: For the successful completion of the delivery, there must be a responsible individual aged 18 years or older present at the delivery location. This person will be required to sign for the receipt of the furniture and provide any necessary instructions or access information for our delivery team.

Delivery Instructions: If there are any specific instructions or requirements for the delivery team to access your location (e.g., gated community, security code, specific entry instructions), please notify us in advance. It is crucial to provide accurate and detailed instructions to avoid any delays or difficulties during the delivery process. Failure to provide necessary information resulting in the inability to complete the delivery may result in a redelivery fee being charged.

Clean and Cleared Room(s): To facilitate a smooth delivery process, we kindly request that the room(s) where the furniture will be placed are clean and cleared prior to our delivery team's arrival. Please ensure that any existing furniture, decorations, or obstacles are removed to make way for the new items. This allows our delivery team to efficiently and safely install the furniture without any obstructions. Failure to have the room(s) clean and cleared may result in a rescheduled delivery and a potential redelivery fee.

Service: Del Sol Furniture retains the authority to arrange a technician's visit for rectifying any imperfections observed during the delivery process. Customers are required to report any damages to our Customer Care within one (1) day after delivery, accompanied by clear photographs for facilitating suitable services. For minor damages, we may offer in-home repair service by a skilled technician. To reach our Customer Care department, kindly call (702) 399-5354.